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Drive Genius 3 Support

Frequently Asked Questions

By archiving, we are moving the files onto a compressed disk image (dmg). To completely free the space on your drive, you may copy this disk image onto an external hard drive (or DVD if the space allows), or you may choose an alternate hard drive that has sufficient space for the Archive file.
Users should only delete files they are familiar with and are not using (files they know can safely be deleted). If you see any files that you believe may be System related, it is best to leave those files on your system. DriveSlim® will show all files on your drive according to the options you have selected. It is the responsibility of the user to determine which files he/she can delete safely.
No, the partition can be easily made visible again by using Drive Genius 3. The hidden mode is designed as a simple/convenient way to hide your data from prying eyes.
Changing information on a volume involves some risk. Drive Genius 3 endeavors to ensure that there is no possibility of data corruption during the resizing process. No safety system can beat the security of having a backup.
Yes, the target volume has to be the same size or larger than the source volume.
No, At this time we do not support DROBO drives with Drive Genius.
In order to modify a volume on the startup disk, you will need to startup from another disk and run Drive Genius 3 from there. Alternatively, you can purchase a bootable Drive Genius 3 DVD from us. If you have already purchased Drive Genius 3 from us, the Drive Genius DVD you have will boot up your computer. If you purchased the download only, your email contains a link to the Drive Genius 3 DVD download file and instructions for creating a boot DVD.
No, Drive Genius 3's speed is affected mostly by your hard drive speed, rather than CPU speed. There is a vast difference in speed between a drive (even SSDs) and the CPU. The drive speed and its connection type are the main determining factors . As drives are getting much larger and RPM speeds stay at 7200 , these operations are taking longer. There is nothing additional that can be done in software to speed up this process. Additionally, the animations in Drive Genius 3 are accelerated by the GPU and therefore there is minimal CPU impact. To ensure maximum speed while performing operations with Drive Genius 3, be sure to connect all drives using the fastest connection available.
Drive Genius 3 introduces support for hardware based RAID and Apple software RAID. Software RAID support is limited; the physical drives belonging to the RAID set cannot be used with most tools. The logical RAID volume though is fully supported by all tools.
If you are using Drive Genius 3.1 or higher and booting from the DVD animations will be disabled by default. If you are running Drive Genius 3 from your Applications folder you can enable animations by holding down the command key and the "," keys on your and check the "enable the animated user interface box".
We do not recommend FireWire Target Disk Mode use for Drive Genius 3.1 due to inconsistencies in performance. These inconsistencies may cause data loss and are only present in the latest boot DDK from Apple. Please note that Drive Genius version 3.1 allows you to defrag your main boot drive without the need to boot from the DVD or other drive. Repartition and other features do require booting from the DVD or a secondary drive with an OSX and Drive Genius 3 installed on it. For this, we recommend booting from the Drive Genius 3 DVD or from a bootable FireWire or USB drive.
Drive Genius performs an exact device clone of the original source, in it's original state. To expand the 1 terabyte volume on your 2 terabyte drive and regain the lost space: 1) Launch Repartition 2) Choose the 1 terabyte volume on the 2 terabyte drive and click Resize 3) Drag the slider all the way to the right to expand the 1 terabyte duplicated volume into the unused free space on the 2 terabyte drive 4) Click Start. This will expand the 1 terabyte volume to 2 terabytes. This information applies to volumes of any size.
DrivePulse runs when the system is idle, so if there has been any user input on the computer in the last 5 minutes, or if you have a full screen application such as the DVD Player or Front Row, DrivePulse sits and waits for system idle time.
Unfortunately, the small partitions were created by Apple (OS 10.3. or higher). We have no control over it. Disk Utility leaves bug gaps between partitions both in front and behind the space used by volumes. Drive Genius 3 exposes these tiny volumes when it works on the partition map. Drive Genius 3 does not create them, and you can use Drive Genius 3 to expand a volume or two and incorporate these small partitions into a larger partition.
We don’t recommend defragmenting a Time-Machine backup drive, or any backup drive. Here’s why: defragmenting is usually only used on drives that need improvements in performance (seeking data, etc.), which would tend to be your main system drives. A backup drive can be defragmented, but in most cases it’s unnecessary. A true backup drive is something that you typically only write data to over the course of your backups. Only in case of an emergency are you usually going to that drive to get data from it, and therefore performance improvements of a defrag is not really necessary.
No. After installing the Drive Genius 3 application into your Applications folder and activating the product on your desktop, the DVD will no longer ask for you for your serial number when you boot from it.
Drive Genius 3 introduces DrivePulse™, a utility to automatically monitor the health of your hard drives and volumes from the comfort of your desktop. DrivePulse™ will check for fragmentation, volume errors, and physical issues on your hard drives. This is a low resource process that will quickly test your hard drives when the computer is idle.
You can, however FileVault 2 is managed via the Security & Privacy preference in System Preferences. Click the FileVault tab in the Security & Privacy preferences and you can enable or disable FileVault and the account associated with it first. For more info on enabling or diabling file vault Apple’s Support page here: https://support.apple.com/kb/HT4790
Back up your all your important data & files before using any hard drive utility. We recommend this as a best practices approach every and time Drive Genius 3. This will ensure and avoid accidental or unforeseen data loss. You can use the Duplicate tool or Apple’s Time Machine before you start to create a restorable clone backup.
The Drive Genius 3.1.2 boot DVD will boot February 2011 and earlier Macs only. If your Mac was purchased after February 2011 you will need to use another startup disk method described.
In order for Drive Genius 3 to run certain operations it must unmount the drive. If you are running Drive Genius 3 from from your internal hard drive you will not be able to unmount your Mac OS X while in use. Therefore it is recommended to use an alternative startup disk like the boot DVD or a secondary or external drive that contains a Mac OS X on it and Drive Genius 3 installed on it.
Two possible answers: A. Drive Genius 3 has migrated to a new serial number scheme. If your copy of Drive Genius 3 did not update properly please contact Technical Support via email and submit a support ticket and we can upgrade you manually. B. If you are trying to update a 2nd Mac / drive that has Drive Genius 3.2 already updated, follow the steps below: Copy the serial number of the first upgraded Mac / Drive into your second Mac/Drive, however where you see the X in last group replace it with a 3 then click activate.

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