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Data Rescue PC4 Support

Frequently Asked Questions

After you have successfully cloned a failing drive, a deep scan must be performed on the clone destination in order to recover your files. Since you cloned the data to a healthy hard drive, the scan should not run into an issue such as read errors, allowing the scan to complete normally and the data to be recovered.
Bad blocks and slow read errors are indicative of physical damage on a failing hard drive. For the best recovery chance we recommend cloning the drive if it is showing signs of physical damage. Cloning the drive will copy the raw data of your problem drive over to a new healthy drive. When you run a scan on the cloned drive you will not have to worry about the physical problems of the problem drive and should successfully be able to scan and recover your data. If you cannot complete the clone due the the severity of damage, you will need to look into a physical data recovery lab service such as The Data Rescue Center.
Data cannot be recovered to the drive being scanned because we do not want to risk any further damage or data loss to your drive by writing to it. In addition, the data being recovered will overwrite files that still needs to be recovered from the free space of the device. Doing this can cause corruption to the file system making your data permanently unrecoverable.
Yes, Data Rescue PC supports these file types, and if they were recently lost and the data has not been damaged or overwritten they may be able to be restored.
Yes, we do have a demo version allowing for a free file preview of all recoverable data. The trial version of Data Rescue PC will scan your drive and allows you to open and play any file listed in the scan results. Some files will not open because they are damaged or corrupted, and only files that are able to be previewed will be recoverable. This version is available here:
A distorted or unopenable file could be caused by data corruption, data overwritten by other data, viruses, etc. If a normal file cannot be previewed using the software, generally that indicates it is unrecoverable. Some file types cannot be previewed using the built in utility, and must be opened using their specific application after recovery to see if they are valid.
Data Rescue PC can recover a deleted file if you deleted the file and the data has not been damaged or overwritten with other data. We recommend first trying the free file preview option to see what files can be recovered.
All PC computers have BIOS, which provides basic input and output instruction for the system's hardware. The computer's BIOS must be set to boot from the USB Drive so that Data Rescue PC can communicate with the computer hardware. Normally, a computer's boot menu can be accessed by pressing a specific key during startup. The splash screen shown when your computer starts up will sometimes show this key, and common ones include DEL, ALT, F10, F11, F12, ENTER. If you cannot determine your boot key, contact your motherboard manufacturer.
If the full capacity of the RAID appears on the list of drives to be scanned, it will be able to work with your current setup. However, if it only shows a size 8 GB or lower, it will not be able to scan and/or recover from it correctly. In either case we recommend first trying the free file preview option to see what files can be recovered.
When selecting a source, you will see both physical hardware names of drives connected to your computer, as well as their partitions. For example, assume you have a computer with a Western Digital hard drive as your only storage device, and that is also where Windows is installed. In the Data Rescue PC window, the physical name of the drive will show as WD (western Digital) followed by serial numbers/letters identifying the device, and a drive # in parentheses. Below that, you will see an indented drive letter representing your Windows partition, usually C by default. A common mistake is to select the lettered partition. When looking for deleted files or files from a reformatted device, make sure you select the physical hardware name with a drive # in parentheses, rather than the indented drive letter.
Typically a rough estimate for scan times is about 6-10 hours per 1TB of data being scanned. Keep in mind that the software must scan all free space as well in order to find deleted files, so a half full 1TB hard drive will be scanned at the same speed as a full drive of the same 1TB size, assuming both drives are healthy.
Yes, Data Rescue PC supports these file types, and if they were recently lost and the data has not been damaged or overwritten they may be able to be restored.
If you have used the free file preview and determined your files are recoverable, you can purchase and activate the software by going to the Help -> Software Registration dropdown menu option. Here you can enter your name and serial, or click the Purchase button to be taken to the purchase page.
Data Rescue PC supports Firewire and USB devices (Compact Flash Type I, II, Microdrives, Smart Media, Secure Digital Cards, Memory sticks, XD-Picture Cards, etc.), Zip, Jaz, Floppy and hard drisk drives (IDE, EIDE, SCSI, ATA, SATA).
Data Rescue PC3 sets the default maximum file size as 2GB to properly support recovery onto FAT32 formatted hard drives and various network servers. Any files larger than 2GB will be split into 2GB chunks. You may adjust this default value in “Preferences->Drive Settings->Destination Drive-> File Size Limit”. You may set the value to “0” to have an unlimited file size for a recovered file. Recovering files larger than2GB is only supported when recovering onto an NTFS formatted hard drive.