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Data Rescue 5 for Windows Support

Frequently Asked Questions

After you have successfully cloned a failing drive, a deep scan must be performed on the clone destination in order to recover your files. Since you cloned the data to a healthy hard drive, the scan should not run into an issue (such as read errors), allowing the scan to complete normally and the data to be recovered.
Bad blocks and slow read errors are indicative of physical damage on a failing hard drive. For the best recovery chance, we recommend cloning the drive if it is showing signs of physical damage. Cloning the drive will copy the raw data of your problem drive over to a new healthy drive. When you run a scan on the cloned drive you will not have to worry about the physical problems of the problem drive, and should be able to successfully scan and recover your data. If you cannot complete the clone due to the severity of the damage, you will need to look into a physical data recovery lab service such as The Data Rescue Center: https://thedatarescuecenter.com/.
Data cannot be recovered to the drive being scanned because we do not want to risk any further damage or data loss to your drive by writing to it. In addition, the data being recovered will overwrite files that still needs to be recovered from the free space of the device. Doing this can cause corruption to the file system, making your data permanently unrecoverable.
Yes, Data Rescue 5 for Windows supports these file types, and if they were recently lost and the data has not been damaged or overwritten they may be able to be restored.
Yes, we do have a demo version allowing for a free file preview of all recoverable data. The trial version of Data Rescue 5 for Windows will scan your drive and allows you to open and play any file listed in the scan results. Some files will not open because they are damaged or corrupted, and only files that are able to be previewed will be recoverable. This version is available here: https://www.prosofteng.com/downloads/
A distorted or unopenable file could be caused by data corruption, data overwritten by other data, viruses, etc. If a normal file cannot be previewed using the software, generally that indicates it is unrecoverable. Some file types cannot be previewed using the built-in utility, and must be opened using their specific application after recovery to see if they are valid.
Data Rescue 5 for Windows can recover a deleted file if you deleted the file and the data has not been damaged or overwritten with other data. We recommend first trying the free file preview option to see what files can be recovered.
Typically a rough estimate for scan times is about 6-10 hours per 1TB of data being scanned. Keep in mind that the software must scan all free space as well in order to find deleted files, so a half-full 1TB hard drive will be scanned at the same speed as a full drive of the same 1TB size, assuming both drives are healthy.
Yes, Data Rescue 5 for Windows supports these file types, and if they were recently lost and the data has not been damaged or overwritten they may be able to be restored.