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Data Backup Pro Support

Frequently Asked Questions

You should look in both of the two following locations on the backup drive: /Users/[Home]/Library/Preferences -and- /Library/Preferences for the appropriate PLIST file for your application, and then copy it back to the same location on your primary hard drive as it was found residing in on your backup drive. NOTE: The first file location may be located in the Users Library Folder which is hidden, You can temporarily access this folder by opening a Finder Window and pressing Command+Shift+G. This will "Go to the folder", enter in "~/Library" and click go.
Files are encrypted AES-128 (Advanced Encryption Standard, aka Rijndael). This is the latest encryption standard approved by the U.S. Government. RSA public/private key encryption is used to encrypt passwords.
First you need to make sure that the drive formats on your external drive exactly match the format of your internal system drive, in other words if you have journaling enabled on your internal boot drive it must be enabled on the external drive. We advise not making any changes to your internal boot drive, but make the changes on the external drive. You also need to check the partition scheme and make sure it is appropriate for your system. Intel Macs should use the GUID partition scheme. PLEASE NOTE: Also, when you launched Data Backup, you need to create a new backup set by going to File—> New Backup Set and then configure the new backup set for Clone. This makes sure that there are no other options in the background that would prevent the destination volume from being bootable. When cloning the internal drive to external, make sure you select the Internal volume as the Source, and External drive as the Destination. Data Backup installs with several pre-existing backup sets (pre-configured backup rule sets) that help you to get going faster, but Clone is not one of the pre-configured backup set types. Therefore you need to create a new backup set to perform the Clone operation.
Data Backup only splits files across CD's or DVD's. You have the ability to select either drives or folder to be backed up, select folders that will fit on your destination volume for best results.
Yes, all mountable network volume types are supported, however, if you are backing up to a file server that does not support permissions (such as AFP volumes), all resultant files in your backup will be "owned" by the user who mounted the volume at the time of the backup.
Under Destination Options, make sure you have "Missing Items" set to Leave or Delete and Not "Move to Trash".
Make sure the clone backup was done directly to your destination drive or partition on the drive, the Clone backup cannot be done to a folder. Also, if you are using an Intel based Mac make sure that your destination drive is formatted GUID. You can do this through Apple's Disk Utility.
Data Backup 4 is a much faster and efficient option when it comes to cloning your mac. We use an intelligent backup system that will determine if you’ve made changes to your source. If you’ve made changes, then the next time you run a clone, it will only backup those changes.
Data Backup 4 is an intuitive and customizable Mac backup tool. Backing up your Mac is easy with Data Backup 4, just pick your backup type, select your source and destination drives, then hit start. You can even set a schedule so it backs up your Mac for you on the dot.
For data that you are looking to store and archive for long periods of time (photos, videos, financial records, etc.) it doesn’t make sense to keep this on a hard drive and store it somewhere or pay the monthly cost to store it in the cloud. A much more reliable and cost-effective approach would be to backup these types of files to inexpensive CDs/DVDs and store them in a safe or even a safety deposit box for long-term storage. Data Back will span the files across multiple CDs/DVDs with ease. In addition, they can be opened on any computer and won’t need special backup software the access the files.