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All posts shown are directly from our US-based technical support team.
No matter the problem, we have the solution.

Cloning a Hard Drive

March 24, 2017

One of the many features of Data Rescue is the ability to clone your drive. Now, when we talk about cloning in Data Rescue, it’s not your typical clone that you can boot from or access from your Finder/Windows Explorer (like you would get using Drive Genius or Data Backup). This is a clone specifically for the purpose of data recovery. Just the other day, I walked a customer through using the clone function due to an error with their hard drive. The customer I was working with was getting errors about bad sectors while scanning their hard drive in Data Rescue. Typically, if your hard drive is getting read errors, you want to stop using the drive and send it into The Data Rescue Center. However, due to the low number of read errors, as well as the fact that their drive was not making any abnormal noises, I suggested that this user tried cloning their drive instead. The idea behind cloning the failing hard drive is that Data Rescue takes the RAW data from the failing hard drive, and moves it over to a good, reliable hard drive. Then, you can run a Deep Scan on your new clone without errors. Cloning is a great way to get data back from a drive that may be failing, but isn’t quite too bad yet. However, if your drive starts making any strange noises (clicking, buzzing, grinding, skipping), stop what you’re doing immediately and send your drive to The Data Rescue Center. For any help using the clone function, or if you have any concerns about the status of your hard drive, feel free to contact our support team.

Temporary Storage Location

March 16, 2017

Data Rescue 4 is one of our most widely used utilities. Before, recovering data on a Mac was difficult as there was no software that made it easy to do. That’s what makes Data Rescue so great, it’s robust enough for a professional user, while still being easy to use for the average user. That being said, I had a customer call in earlier who was having some trouble with the “Change Temporary Storage Location” feature of the software. Luckily, it’s very easy to explain this option and I was able to help her get her data back quickly.

Your temporary storage location is where Data Rescue 4 will cache files temporarily such as your scan results and files set in-line for recovery. This is necessary to perform a “Deep Scan” on your Mac’s internal hard drive. For this, you typically will need an external drive plugged in. We recommend a USB 3.0 drive that is 16Gb or larger for this.

My customer had deleted files on her computer. She ran the Deep Scan, but then wanted to be sure that her files were going to the drive she wanted them to. While this is normally done after selecting the files to scan, she mistakenly changed her temporary storage location. After this, she was no longer able to find her scan results. I explained to her how temporary storage works and that she simply needed to change it back. She then was able to find her scan results and begin recovering her data.

If you have any questions about Data Rescue 4’s Change Temporary Storage Location, feel free to contact our support team.

Data Rescue Remove Scan Engine File Size Limit

February 1, 2017

I assisted a Technical Consultant with Data Rescue 4. The Consultant was assisting a client that had deleted their Apple Mail Folder, meaning anything they may have had archived (Pictures, Receipts, Conversations) was deleted. The Consultant ran into a problem after completing a Deep Scan. The problem was that all the E-Mail files that he had recovered were under 4.2MB. The Consultant’s client knew that he had much more data than just a few files with only a few megabytes. The Consultant, not knowing what to do, called for assistance. I explained to him that the issue was Data Rescues’ Scan Engine has a maximum File size of 4.2MB for Apple Mails files. I directed him on how to change the Maximum Files Size. Below you can find the steps the customer was walked through to resolve their issue. This also works for any large file, for example if you are trying to recover Images, Documents or Movies that are much larger. Once we changed the the maximum file size, I instructed the consultant to run a new Deep Scan. By following these steps and running a new Deep Scan it increases the possibility of recovering larger files.

Steps:

1. Click on the Data Rescue 4 drop down menu located on the top left of your screen
2. Click on Preferences.
3. Select Scan Engine.
4. Select File Modules.
5. On the right-hand side, you will see an option called Maximum file size.
6. Change the size to 0 bytes, this will remove any file size limits.
7. Run a new Deep Scan to search for large files not showing up in the first scan.

Cloning a Drive from a Drobo Array

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Today I helped a customer that was using Data Rescue 3 to clone a drive from his Drobo Array. His Drobo was no longing mounting due to a problem drive and it was suggested that he use Data Rescue 3 to clone this drive to another drive of the exact same capacity. He contacted us for some help getting started with using Data Rescue 3. I guided him in setting up the clone and he contacted me later to inform me that it was able to complete successfully. He was then able to rebuild his Drobo using the Clone he made with Data Rescue 3 and he did not lose any of his data.

Help...I erased my entire hard drive.

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Today I spoke with a customer regarding a common issue: she had erased an external hard drive with all her family photos and videos by mistake when trying to set up a new volume on another external drive. She had heard about Data Rescue 3 for Mac. She ran a Deleted Files Scan which ran a long time but could not find the data she was after. Then she decided to run a Quick Scans which also was not the right scan in this scenario. I then explained to her that when a hard drive is erased, you want to run the Deep Scan on that drive. The Deep Scan runs on the entire drive whereas a Deleted Files Scan scans only the free space of the hard drive. The Quick Scan can only run on a volume that does not mount or is having problems starting up. After the scan finishes she was able to go the Reconstructed Files folder and recover her Photos from the images folder. She was happy with the results and the direction to follow, sometimes its best to call support if you have any questions about how to use one of our products.

When a scan stops when trying to run data recovery software.

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Options for when a data recovery scan stops:

I recently helped a customer who was running a scan using Data Rescue 3 on his external hard drive that was no longer mounting. His drive was 500 GB and he had been running the scan for an entire day but it seemed to be stuck at 19%. He called support asking if he should continue the scan or if there was anything else he could try. When scanning progresses slowly like in this case, it could be due to physical issues with the drive and we would recommend cloning the drive. I guided him to start a clone to a new drive that was the same size and it took a long time to finish as well but the cloning process did complete. He was then able to run a Deep Scan on this drive and recovered his data to another drive.

What if Data Rescue 3's Quick Scan is Unable to Find Files?

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Today I helped a customer that was attempting to recover files from a non-mounting external hard drive on their Mac. He had just recently had a baby so he had a lot of pictures, videos, and documents on this external drive that were not backed up so he decided to try the free trial of Data Rescue 3 Mac Recovery Software to see if he could restore the files. I suggested that he try the Quick Scan first to see if that could find the files on the drive by utilizing the existing file directory.

Using FileIQ To Find Deleted Files

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Today I spoke with a customer who was trying to find some code files and HTML script files that were deleted by a user remotely off of a shared drive. It turns out this drive is in a office and was being used to share data but it seems the right security settings were not in place allowing a remote user to delete these files which were badly needed. After the customer contacted me, I walked him through setting up the drive to scan. Since these files might not show up in script I recommended that he use the FileIQ feature which allows a user to set up a user defined file module for files which may not get picked up otherwise in Data Rescue 3. I also told him about the default size on this user defined file module and to increase or lower it to the largest file size to get the best results. I also explained to him that it would be best if he ran a deleted files scan since this is a 28TB raid array. The deleted file scan runs on the free space of the hard drive or in this case, raid array. He was happy with the help and started to scan, I spoke with him again and it seems it is 3/4 of the way there.

Using Data Rescue 3 to Clone a Failing Hard Drive

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Today I helped a customer who had a MacBook Pro that was no longer booting from the internal hard drive. She was able to boot from the Data Rescue 3 boot DVD, but when she tried scanning the internal drive (Mac HD), she was getting a number of errors for slow reads and cloning was recommended. I helped her set up the cloning process, and once it completed, she contacted me and I helped her start the Deep Scan of the clone drive. When the Deep Scan finished she was able to find her files and recover them to an external drive.

When she first called in today she was in a panicked state, thinking that all her data was lost, but by the end of the day she was relieved to be able to get it all back. She appreciated having someone helping her throughout the process, making her confident that she was going to be able to get her files back on her MacBook Pro failed drive.

Sorting Through Scan Results in Data Rescue 3

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Today I helped a customer that was a professional photographer that was using Data Rescue 3 to recover pictures he had lost from his iPhoto Library. He had completed a Deep Scan but he was pretty new to using Macs and was not sure how to proceed. Since he was looking for JPEG files, I guided him to the JPEG folders under Images in the Reconstructed Files folder of his scan results. He was then able to recover all of the images to his external hard drive. Once the recovery completed he had over 10,000 images to go through but he only had maybe 1,000 images in his iPhoto library and these were the only pictures he wanted. He was not sure how to go through all those files efficiently so I was able to offer him some suggestions to sort the files by size or by date modified so he can weed out the excess images. These tips were very helpful and he was able to reorganize his images again fairly quickly and reimport them back into iPhoto. Overall he was very happy with Data Rescue 3 Mac Recovery Software and the support we offered him during and after his recovery attempt.

Scanning an NTFS drive with Data Rescue 3 for Mac

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Today I worked with a customer who was using Data Rescue 3 and was wondering if he could recover data from a hard drive that was formatted as NTFS. He had an NTFS drive from a Windows computer that he no longer uses but was unable to get the data off of. I explained to him that he would be able to scan and recover the raw data from an NTFS formatted drive using Data Rescue 3 but would not be able to retrieve the original file system.

Scanning a Disk Image with Data Rescue 3

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Today I helped a customer who had cloned a crashed Mac HD Hard drive to a disk image using Data Rescue 3 Mac Recovery Software. This is a good option if you have available hard drive space, and do not want to erase the contents of another hard drive. He was not sure what to do after Data Rescue 3 had completed the clone, so he contacted Prosoft Engineering technical support. I guided him to add the disk image file to the source list and then have Prosoft Data Rescue 3 run a Deep Scan from there. Once the Data Rescue 3’s Deep Scan finished, he was able to locate all of his missing files in the Data Rescue 3 scan results and recover his files from the clone. He was very happy with how easy it was for him to use Data Rescue 3 to recover his missing files and that he was able to get help from our support team whenever he had questions about some of the advanced features. Another happy macintosh user for Data Rescue 3!

Running Data Rescue 3 from a Secondary Startup Drive

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Today I worked with a customer who was trying to recover data from their iMac’s hard drive. He was no longer able to startup his computer from his Macintosh HD volume on this drive but he was able to start in Mountain Lion Recovery Mode. He was wondering if there was anyway to use Data Rescue 3 in this case. He didn’t have access to another Mac so the best option for him was to install Mac OS X to an external drive using Recovery Mode, I guided him to start this process.

Once he had Mac OS X installed he was able to start his computer using this external drive and then installed Data Rescue 3. He ran a Deep Scan on the internal hard drive of his iMac and when it finished he recovered all of the data to his external drive. He began to go through the recovered data and was happy to find all of his important files.

Reverse cloning your Mac hard drive with Data Rescue 3

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Today I helped a customer with a failing hard drive that needed to clone their drive in order to recover his files that were not backed up. I guided him to start a clone of his 500 GB hard drive using Data Rescue 3 but this was making very slow progress and they were seeing some read errors. I suggested to him to try a Reverse Clone Strategy by changing the cloning preferences, then attempting the clone again. This method ran a lot more efficiently for him and he was able to recover all of the data from the clone of his Mac hard drive.

By default Data Rescue 3 runs the clone from the beginning to the end of the drive. The Reverse Copy clone works from the end of the drive to the start. If there are errors at the start of a drive it can be helpful to try the Reverse Copy method and in this case it made a big difference. He was very happy that the clone with Data Rescue 3 worked and was impressed that he was able to tweak the settings when the default method didn’t work.

Recovering lost pictures on a PC

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I worked with a customer with a PC regarding lost pictures from external hard drive . He wanted to recover these valuable family picture from years of collecting them. I advised him about Data Rescue PC3 and recovering his lost pictures by running a scan . I instructed him to go to our website www.prosofteng.com and download the free trial for Data Rescue PC3 to his PC. Customer had a problem installing this demo for Data Rescue PC3 . I then instructed the customer unzip the downloaded file and burn a disc before installing it on his PC’s hard drive. Launching Data Rescue PC3 will open up the wizard which will guide you to run a scan on the hard drive with the lost pictures. First you choose the drive then hit next. Then choose the scan button and the hard drive scan is started. When the scan is finished on the PC’s hard drive you will see a root folder which will contain a documents and pictures folder inside. At this point you can choose the entire pictures folder and right click with the mouse to recover the folder to another hard drive. After the recovery is complete minimize Data Rescue PC 3 and review your pictures and browse through them.

Recovering from an External Drive Using Data Rescue PC 3

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Today I helped a customer use Data Rescue PC 3 to help recover data from an external drive that was no longer showing up on his computer. This drive had all of his pictures and some important documents that he wanted to recover. He had downloaded and burned the demo boot CD and was wondering if he had to boot from the CD in order to scan his external drive. I explained to him that this was not necessary and he could just install the demo on his computer to run the scan. I walked him through the installation and helped him start running the scan. When the scan finished he saw that Data Rescue PC 3 was able to find his files so he purchased a license and recovered them all to another drive. He was very glad that he was able to get his files back after he thought they were lost for good.

Recovering Deleted Files from a Mac

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I helped a customer today that was using Data Rescue 3 for Mac to try to recover some accidentally deleted documents. One of her family members had accidentally deleted a folder with a lot of her important documents and then emptied the trash. She had already ran a Deleted Files Scan but was not sure where to find her files in the Scan Results. She called for support and she told me she was looking for Office documents such as Word, Excel, and Powerpoint files. I directed her to where she could find these files in the Scan Results (Reconstructed Files/Documents/Office) and she was able to mark these files and recover them. When the recovery completed she was able to go through the files and find the documents she needed.

Recovering Deleted Files

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Today I helped a customer that was trying to recover some deleted files that were Excel documents that he had just deleted by accident on his Mac. He had already ran a Deleted Files scan using Data Rescue 3 but was not sure where he could find his Excel files. I guided him to the folder where he could find these files which would be under “Reconstructed Files/Documents/Office”. Then he marked all of the Excel files for recovery and then chose his external drive as the destination for his recovered files. When the recovery completed he was able to sort through all of the recovered Excel files and found the ones he needed which made him very happy. Data Rescue 3 can be an invaluable tool when faced with deleted files. Try the demo for FREE to see what can be recovered before spending anything.

Recovering Deleted Documents on Your Mac

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I helped a customer today who accidentally deleted an entire folder of his Word, PowerPoint, and Excel documents. This included a lot of his important schoolwork and he was looking for Mac file recovery software to help him retrieve these lost and deleted documents. I guided him to download the free trial of Data Rescue 3 Mac Recovery Software to his external hard drive to minimize any further data loss (by overwriting on the drive in question) and I then walked him through running a Deleted Files Scan with Data Rescue 3

When the Deleted Files Scan completed, he contacted me and I was able to show him how to recover his files to his external hard drive. After going through all of the documents that he recovered, he was able to find all of the files that were in the folder that he deleted. He was very happy that he was able to use Data Rescue 3 to retrieve his documents.

Recovering Data From a USB Flash Drive

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Today I helped a customer recover data from a USB flash drive. She had mistakenly reformatted the flash drive that had important files and she was not sure what to do. She came across Prosoft Engineering and decided to contact us to see if we can help her. I was able to guide her to trying the Free Trial of Data Rescue 3 and help her start a Deep Scan of her USB flash drive.

The Deep Scan finished pretty quickly since her flash drive was only 8 GBs and after going through the scan results, she decided to purchase Data Rescue 3 and complete the recovery. She was able to recover all of the files from her flash drive back to her computer and she was very happy that they weren’t lost. Another satisfied (and recovered!) user of Prosoft’s Data Rescue 3.

Recovering Data from a Non-Mounting Drive with Data Rescue 3

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Today I spoke with a customer who had an external drive (formatted for Mac, which is HFS+) that would not mount to their desktop. They were not able to access the files on their drive since it would not “show up” or “mount”. He was not able to retrieve his pictures, documents, music, videos, or anything else from this external drive. I guided him to downloading the free trial of Data Rescue 3 Mac Recovery Software and helped him get started.

He tried a Quick Scan first but that was unable to find any files, which indicates possible file system corruption. I then guided him to running a Deep Scan using Data Rescue 3 and after that scan completed, he was able to recover all of the files from his non-mounting external hard drive. In the beginning he was not sure what to expect, but he was very happy with the results of Data Rescue 3 Mac Recovery Software.

Recovering Accidentally Deleted RAW Images from your Mac

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Today I helped a customer that accidentally deleted a folder of RAW .CR2 images from his computer that he had transferred from his digital camera. The digital camera card that originally stored the images from this folder had already been erased and used to take new images from a trip to Dubai so his only chance was to scan his Mac hard drive. He had already tried the Free Trial of Data Rescue 3 Mac Recovery Software and ran a Deleted Files Scan but at first glance of the scan results he did not see any .CR2 files.

Recovering a RAID with Data Rescue 3 from Prosoft.

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Today I helped a customer that was having a problem with a RAID o volume that was no longer mounting on his Mac. He was wondering if he could use Data Rescue 3 Mac Recovery Software to recover the data from this RAID 0. He had tried the free trial version already, but the RAID volume was not showing up as a source that he could scan, so he contacted Prosoft support. He was able to take the two drives out of his RAID enclosure and connect them to his Mac individually and from there I guided him to use the “Add RAID Set” feature which allows you to simulate RAID configurations while performing a recovery with Data Rescue 3.

Recovered Lost Images from USB Thumb Drive

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Today I helped a customer who had accidentally erased a 16 GB USB thumb drive he had used to store a images that he had recently taken. He wanted to recover these images so he stopped using the drive and then he contacted support to see if Data Rescue 3 could help him. I guided him to trying the free demo first to run a Deep Scan on this thumb drive and see if the scan could find his pictures. When the scan finished he was able to find some images and preview them in Data Rescue 3 so he decided to purchase a license to recover his files. When he completed the recovery he was very happy to find all of the images that he had lost in his recovered files folder.

Recovered 12 years worth of pictures with Data Rescue 3

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Today I spoke with a customer who had mistakenly erased digital pictures and files from an external hard drive and lost all his family pictures and taxes for the last 12 years. He was working with an Apple representative when this accident happened. The Apple representative told him about Data Rescue 3 so he purchased a copy. He was not sure what to do next and did not want to make any more mistakes as this data was important to him so he decided to call Prosoft Technical Support for assistance.

I worked with him running a deleted files scan in Data Rescue 3. After the scan finished, we worked on sorting through the scan and marking which files he wanted to recover. After the recovery was over, he started to preview these files and was really happy and surprised that he had found all his pictures and the tax returns.

Non-Mounting External Mac Hard Drive

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Today I helped a customer who had an external drive that was no longer mounting on his Mac. He had tried verifying and repairing the drive in Disk Utility but this failed and he did not know what to do. He had a lot of audio recordings and pictures on this drive and wanted to get them back so decided to try using Data Rescue 3. I guided him to downloading the free demo and then try scanning his drive to see if any files could be found. The scan finished and he saw that a lot of audio and pictures could be found so he decided to purchase and activate his copy. I then guided him to recover his files to another drive and he was very happy when the process finished. He was able to find his files and began going through all the recovered files to start reorganizing them.

Loading Previous Scans in Data Rescue PC 3

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I helped a customer today that was using Data Rescue PC 3 to recover digital pictures of his family from his external hard drive that was no longer accessible on his computer. He had scanned the drive and the scan found his files and photos, but since he didn’t have a hard drive to recover the files to at the time he decided to save the scan and get a new hard drive to recover to. Once he had his new drive he opened Data Rescue PC 3 but was not sure how to get back to his scan results. I was able to walk him through the steps and he successfully recovered all his lost photos.

Loading a Scan in Data Rescue PC 3

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Today I helped a customer who had accidentally reformatted an external hard drive on their PC. He had run a scan using Data Rescue PC 3 and had saved his scan file (scan.bin) to a location on a separate drive. He had recovered some of his files and quit Data Rescue PC 3 while he was going through his recovered files. He then wanted to go back to the scan to recover the rest of the files but was not sure how to load the scan he already ran and didn’t want to go through the scan process again. He called support and I was able to guide him to the Wizard where he could choose “Load Scan” and then he located his scan.bin file for his previously ran scan. He decided to just recover all of the raw data from the scan to make sure he didn’t forget anything. When he finished the recovery he had all of his important files back and was glad Data Rescue PC 3 was able to help him.

Last Chance for Failing Mac Hard Drive

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Today I spoke with a customer who was having problems scanning a failed hard drive from his Mac. The drive had been recalled by Apple and had been replaced, but they gave him the drive back so he could retrieve his data and then return it to Apple. He hooked up the bad hard drive to his Mac and was told to use Data Rescue 3 to recover the data. He tried scanning the hard drive but it seemed to get stuck at 20% progress and he was not sure what to do at that point. I helped him set up a Reverse Clone on this drive and he was able to successfully copy the data to another hard drive of equal size. Then he was able to run a Deep Scan on the Clone drive and recover his data from the Reconstructed Files folder of the scan results. On a drive that seems to be failing, cloning with Data Rescue 3 is the best strategy to take in order to copy the data from the drive before it experiences a hardware failure.

How To Run A Data Rescue 3 Scan In Target Disk Mode

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I spoke with a customer today who had a MacBook Pro (Late 2011 Model) that would no longer startup due to a corrupted internal boot hard drive. She had acquired another Mac and installed Data Rescue 3 on her new Mac. Then she connected both Macs using a FireWire cable and started the MacBook Pro with the bad hard drive in Target Disk Mode by holding down “T” on the keyboard.

When she launched Data Rescue 3, in Step 1 the MacBook Pro showed up as a FireWire drive so she chose this drive and began to run a Deep Scan. When the scan finished, she was able to go the Reconstructed Files folder in the Scan Results where she marked the Images, Documents and Mail folders and chose to recover them to an external drive. After she recovered all of her data, she was then able to take the MacBook Pro to the Apple store and get the hard drive replaced. Using FireWire Target Disk Mode allows Data Rescue 3 Mac Recovery Software to scan the hard drives of newer model Macs that are unable to startup from the internal drive.

How to find and choose files after recovering data with Data Rescue 3

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Today I spoke with a customer who was running a scan using Data Rescue 3 on her MacBook Pro looking for important bank documents she had deleted by mistake. She had called yesterday after she had just deleted the documents and heard about Prosoft Engineering's Data Rescue 3 Mac Recovery Software. She was a little panicked as she had just deleted these files. I worked with her running a Deleted Files Scan on the internal boot drive of the MacBook Pro with Data Rescue 3 in demo mode. I also sent an email with steps to follow after the scan finished to find these files.

I checked back with her this morning and she told me that she could not find her files. I then worked with her guiding her to the right folder and she was able to view the bank documents that she had previously deleted. She then purchased Data Rescue 3 and activated it to recover her documents and she was happy that she had found these files. Another happy customer!

How to end a scan early in Data Rescue 3

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Today I helped a customer that was using Data Rescue 3 to scan and recover data from a Mac hard drive that he successfully cloned. He was able to clone his 500 GB drive to a 2 TB hard drive, but once he started the scan he realized he would have to scan the entire 2TB drive and it was going to take around 20 hours. So he gave our support line a call to see if there was a way that he could just scan the 500 GB of the clone instead of the entire 2TB to save himself some time.

I was able to show him how he could use the End Early option when cancelling the scan once it reached the 500 GB point of the drive. His scan finished in about 5-6 hours and he was thrilled that he was going to be able to complete the scan without having to wait for too long. By the end of the day he had completed the file recovery and was very impressed by Data Rescue 3 Mac Recovery Software for it’s usefulness and additional options.

How To Create Clone Disk Image With Data Rescue 3

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Today I spoke with a customer who had a hard drive that was failing on his iMac and he wanted to recover the data from the iMac. He called because he could not go any further with Data Rescue 3 than Step 1 and it turned out that his iMac’s hard drive was crashing. He then hooked up the iMac to a newer Mac using a FireWire cable and started it in Target Disk Mode. I worked with him running a clone on the boot drive of the iMac to the new iMac’s desktop as a disk image. This is a lengthy process, as the clone copies data from the hard drive disk that is failing and makes a .dmg file (which is compressed) and puts it onto the destination hard drive. After the clone finished, I then helped him run a Deep Scan on the disk image and he was able to retrieve the data from the Reconstructed Files folder in the Scan Results.

How to choose a drive to use as your Data Rescue 3 Workspace

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In order to begin a scan in Data Rescue 3, it is required to have a Workspace (a secondary drive or a folder on a drive), which is used during a scan to store information found during the scan. Today I helped a customer in selecting a Workspace location that was best for his situation. He had accidentally deleted a folder containing some important financial documents from his Mac hard drive but was not sure what to use for a Workspace when he wanted to start his Deleted Files Scan in Data Rescue 3. He was thrilled he was able to recover those important documents that he had previously deleted.

Free data recovery software download

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I spoke with a customer who was trying to recover data from a external hard drive on a PC. The external hard drive in question was not connecting to the PC and therefore needed data recovery to copy the data from the drive. He heard about Data Rescue PC 3 and wanted to know how to use it to recover data from his external drive. I helped him download the .zip file for demo of Data Rescue PC 3. After the download finished he unzipped the file and then burned a bootable disc for his PC. After the disc was made he installed Data Rescue PC 3 to his internal hard drive in the PC. He then started a scan on the external hard drive. After the scan finished Data Rescue PC 3 asked if he wanted to save the scan. He saved the scan to the desktop of his PC. Then he was able to look at the scan results. He saw some of the files he was looking for in the scan results. He purchased Data Rescue PC 3 and activated it then checked marked his folders and then recovered the files to another external hard drive.

Finding Files after Reformatting a Hard Drive

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Today I helped a customer that accidentally reformatted a 1TB external hard drive in Disk Utility. He had a lot priceless photos on this drive and wanted to recover these files so he decided to try Data Rescue 3. He had ran a Deep Scan on this drive but was unable to find his files. Upon speaking with him, he told me that he was looking for his files in the Found Files folder for his lost files. I told him that he would not be able to find his files in the Found Files folder because it scans the existing file directory on the volume, since he reformatted his hard drive the old file directory was erased and replaced by a new one.

I recommended that he look in the Reconstructed Files folder and recover the files from there. This folder contains the Raw data, it is organized by file type and the files have generic names since the file names are lost when the drive is erased. After he recovered the files he was able to sort through them and found that most of his important data was there. He thanked me for the advice and continued to look through his recovered files to find the rest of his data.

File Names from the Results of a Deleted Files Scan

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Today I worked with a customer who had accidentally deleted an important folder on his Mac. He decided to use Data Rescue 3 to attempt to recover the data and had completed a deleted files scan on his hard drive. When the scan completed he was hoping to find the folder and files with their original file structure and file names in Data Rescue 3 but this was not the case.

DIY Hard Drive Recovery...What is Workspace?

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Today I will address a commonly asked question for Data Rescue 3 for Mac.

I have been asked almost on a daily basis about Data Rescue 3 not being able to scan a drive because Data Rescue 3 says “invalid workspace”. In order for Data Rescue 3 to run a scan, it does require a destination drive to use for the recovery process. Data Rescue 3 or any other data recovery software will require a separate physical drive to recover to because if you save the recovered data to the same drive, then you run the risk of overwriting the files you are trying to recover. Data Rescue 3 calls a destination drive “workspace”.

Determining How Much Space is Needed for Recovered Files

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Today I worked with a customer that wanted to recover files from her MacBook. She was running Data Rescue 3 from the Boot DVD and she was able to successfully finish the scan of her internal Mac hard drive (Mac HD). She was using an 8 GB flash drive as the workspace and this was enough to save the scan information but she did not have nearly enough space to recover all of her baby’s first pictures, documents, and other files from her Mac.

Creating a Data Rescue PC3 boot USB

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Today I helped a customer who’s PC was no longer starting into Windows and he did not have a backup of his hard drive. He had a lot of pictures and documents on his computer’s hard drive and wanted to try to use Data Rescue PC 3 to recover them. He was not able to use the Data Rescue PC 3 Boot CD that he had because his optical drive had stopped working recently as well. I guided him to creating a Data Rescue PC 3 Boot USB so that he could use this to boot his computer and recover his data. Once he was able start his computer using the Boot USB he began to scan the hard drive for files. When the scan finished he recovered all of the pictures and documents that were found and was able to find his files.

Try before you buy with the demo of and Data Rescue PC3 free trial or to purchase and download immediately Data Rescue PC 3 directly from our website.

Changing Ownership and Permissions of Recovered Files in Data Rescue 3

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Today I helped a customer that was using Data Rescue 3 to recover data from an external hard drive that he could not access. He had ran a Deep Scan on the drive and had recovered some of the files but when he went to open the files he would get permissions errors. This can happen when the original drive was experiencing file ownership or permissions problems.

I guided him to the Data Rescue 3 Recovery Preferences in the Scan Engine tab where he could edit the Change ownership and Permissions promotion settings to “For all items”. By changing these settings it will make sure that he has ownership and permissions for all of the files that he is recovering. After he attempted the recovery again he was able to open his files successfully and was very happy to have his files back.

Changing Maximum File Sizes in Data Rescue 3

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Today I helped a customer that wanted to recover some videos from a hard drive that was no longer mounting. He tried a Deep Scan using Data Rescue 3 but after it completed a lot of the videos that he was looking for were not recovered. It turns out that the videos he was looking for were large movie files taken from his camera and ranged in sizes of around 15 GB to over 20 GB and the default Maximum Size is 10.7 GB. I guided him to the Data Rescue 3 Preferences where he could edit the File Modules of the Scan Engine. He went in and increased the Maximum File Size for Movies in the Scan Engine to accommodate file sizes of up to 30 GB.

After he finished changing the Scan Engine Preferences, he reran the Deep Scan with Data Rescue 3. When the scan completed he was able to find his movie files and he recovered them to another drive. At first he thought his movies were lost for good but he was glad there was a way for him to get them back.

Can Data Rescue 3 recover my Mac address book and bookmarks?

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Today I spoke with a customer regarding a recovery using Data Rescue 3 on a hard drive from an iMac. The hard drive had been formatted and lost all of the users data. He ran Data Rescue 3, running a Deep Scan on the erased hard drive. When the Deep Scan finished, he was able to see all the files he wanted in the Reconstructed Files folder under the sub folders for documents, mail and audio.

He was interested in knowing if he could get his Address Book back with all the contacts still intact. I advised him that Data Rescue 3 recovered the Address Book in the documents folder and bookmarks are under archives folder. I then helped him import the Address Book back in. He was happy with this news and was happy with the results.

Another data recovery success story.

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Today I spoke with a customer who had accidentally erased his hard drive on his MacPro doing some cleanup . He downloaded Data Rescue 3 and started to run a Deep Scan. He was very happy with the results. He is a music and video production business so he had some fairly large videos and music files. In this case, he found all of his data in the “found files” folder along with the users directory. He recovered the found files folder and checked his videos for playback and checked his music. He had found the users home folder all intact with file names and directory structure. He just had a question regarding the “orphaned files”. I explained to him that orphaned files do not have a parent folder. He also asked me about the “reconstructed file” folder which I then explained would have sub folders for different categories like documents,images, mail or audio files. He decided to recover that folder and keep it for further review. This and many others are true customer accounts of Data Rescue 3 success in finding people their missing data.

All Hope Was Lost When I Thought I Lost My Digital Pictures

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She purchased Data Rescue 3, and with Apple’s help, started to scan her iMac, hoping to get back her baby’s first year pictures she had thought she had lost forever. However, after 4 attempted scans, she called us because she was not seeing the files she was wanting to recover.

I found out that she was scanning the wrong drive and so I helped her run a Deep Scan on the iMac’s internal boot drive (aka Startup Disk, Main HD, etc) where these digital pictures existed. I worked with her on recovering and sorting through the jpegs and other images. After importing them back to her iMac, she was ecstatic and was happy to see all the pictures coming back to her, restoring faith back to her iMac..

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