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All posts shown are directly from our US-based technical support team.
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Enabling Email and Text Notifications

April 18, 2017

I assisted a customer that had recently upgraded from a previous version to the latest Data Backup. This particular customer had several scheduled backup sets in the previous version, some ow which were set to run when they were away from their work system. They were interested in receiving messages notifying them of their backup status, including failures and errors, while they were away from their system so that they could address any unexpected issues.

I let them know that the new email and text notifications could be set up in the settings by going to the Data Backup -> Preferences dropdown menu option. From this menu, going to the Email Notifications section allowed them to set up both text message and email notifications for their scheduled backups.

Creating a Bootable Clone

March 30, 2017

Today I assisted a customer that wanted to create a bootable clone of their internal Macintosh HD, so that they could use it as a direct replacement if the internal drive failed. I let the customer know that they could accomplish that using Data Backup, and that they would need a destination drive that is the same size or larger than their original source drive.

I explained that the customer would need to make sure that the drive format on their external destination drive exactly matches the format of their internal system drive. After verifying the disks were compatible and in the same HFS+ format using Apple’s Disk utility, the customer was ready to configure their new clone backup.

When the customer launched Data Backup, I instructed them to create a new backup set by going to File—> New Backup Set and then configure the new backup type for Clone. This makes sure that there are no other options in the background that would prevent the destination volume from being bootable.

When cloning the internal drive to an external one, it is important to make sure you select the Internal volume as the Source, and External drive as the Destination.

Data Backup installs with several pre-existing backup sets (pre-configured backup rule sets) that help you to get going faster, but Clone is not one of the pre-configured backup set types. Therefore you need to create a new backup set to perform the Clone operation.

To ensure the created clone would be bootable, I checked with the customer to ensure the root of their source and destination drives were selected within their backup settings, as selecting any folder form the source drive (for example the Users folder) or cloning to a folder (selecting a folder on the destination drive as your destination path) will result in a non booting backup.

With these steps the customer was able to successfully clone their internal drive to keep as a backup for replacement in the event of drive failure.

Set Default Destination

March 24, 2017

I recently assisted a customer that had used one of Data Backup’s Predefined Backup Sets in the past to make a backup of all their user files to their external hard drive. They ran into an issue where upon updating the application, they no longer saw the list of various Predefined Backup Sets offered by Data Backup including the option to backup All User Files. First, I had the user go to the File -> Add Predefined Set dropdown menu option in Data Backup. Normally, this window will allow you to select which Predefined Sets you would like the option of running from the main software window. In this user’s case, their external drive was no longer set as the default drive, and so they were unable to add or see any Predefined Sets for the device. I instructed the customer to go to the File -> Set Default Destination dropdown menu option, where they were able to select their external hard drive as the default backup destination. They were then able to go to File -> Add Predefined Set, and add the All User Files preset in addition to other Predefined Sets to the main Data Backup window.

Include/Exclude Files

March 16, 2017

I had recently spoken with a customer that was running a couple different backups to separate external drives. He had mentioned that the drives will fill up rather quickly since he set files that are not on the source drive to be left on the destination if they have already been backed up. His main question was whether or not Data Backup will allow you to exclude certain files from the backup set.

This is actually setting that would be found under the rules tab within the backup set. The user can set a rule for either the name, size, extension, date modified or created, as well as a couple other options for the files to be included or excluded in the backup. Specifically the customer that had called wanted to exclude a pictures folder since it was already being backed up on another drive. To do this he simply selected to exclude the parent folder and dragged the pictures folder into the application. After he selected add, he was ready to start the backup. This allowed him to have more available space to keep his files backed up on that destination drive.

If you’re still having troubles or would like to learn more, feel free to contact our customer service team.

Connecting to Executor

February 1, 2017

One of the most common issues we see our customers having when using Data Backup is the splash screen being stuck saying “Connecting to Executor.” A problem in the original installation of Data Backup usually causes this issue. While this issue is uncommon, it still happens on occasion. Just the other day I had a customer call having this issue. Here’s how I fixed it for them.

The first thing I had them try is reinstalling over their current installation. When receiving Connecting to Executor in Data Backup, reinstalling the software without uninstalling will fix it under most circumstances. However, even after doing this, my customer was still receiving this issue. This is when I suggested that they manually uninstall their previous installation, empty the trash, reboot the computer, and reinstall the software. This solved their issue and they were able to go back to backing up their data with no issue!

If you’re still having troubles or would like to learn more, feel free to contact our customer service team.

Restoring Versioned Backups in Data Backup 3

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Today I was helping a customer who had been using Data Backup 3 for a few months to create a Versioned Backup of their MacBook Pro’s hard drive. He had recently deleted an important folder on his desktop accidentally and wanted to restore the folder from his Versioned Backup. I guided him to the Restore operation in Data Backup 3 where he had to choose the source to restore from. Once he selected his backup drive he had to choose the version he would like to restore from, he chose a date from a week ago and located the folder he wanted to restore.

Restoring my Mac hard drive from a cloned backup

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Today I corresponded with a customer who was trying to restore his computer data back to his main hard drive (Macintosh HD) on his Mac Mini from his Data Backup 3 Clone. He had a hard drive that had been recalled by Apple and needed to be replaced. He had run a clone backup the day before he had the drive replaced and then reinstalled Mac OS to his new Mac hard drive.

In Data Backup 3 you can use the restore feature to restore a file or folder from a versioned or full/Incremental backup by choosing which version you want to restore. In this case he was trying to restore a bootable clone back to his Macintosh HD. I worked him through how to restore all of the files from his clone backup to his Macintosh HD. This allowed him to load all applications and other data back without having to reinstall them or copy files back one at a time. He was happy that he had backed up all of his data with Data Backup 3 and that he was able to restore his files quickly, saving him valuable time.

Restoring Files from an Encrypted Backup

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Today I helped a customer that had an Encrypted Backup that he made using Data Backup 3 for Mac from Prosoft Engineering. He wanted to restore some files from a previous backup but was not sure how since he chose to encrypt the files on his backup destination. I guided him to the Restore feature within Data Backup 3 which would allow him to choose the location of the files he wanted to Restore and the destination he wanted to Restore them to. He then was asked for the Pass Key to the encrypted files which he had saved and then he was able to Restore the files that he needed. He was very happy that he had used Data Backup 3 to keep a backup of his files that it was easy for him to restore the files once I pointed him in the right direction.

Remote Backups to a Server Using Data Backup 3

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Today, I helped a customer who was using Data Backup 3, backup software for Mac to do a backup to a drive on the server remotely. Data Backup 3 has the ability to indeed remotely backup to a server. He had tried to set up an instant backup using Data Backup 3 and wanted to find out if he was able to backup to a remote hard drive on the server. This kind of flexibility is not offered by many Mac hard drive backup programs and therefore makes this backup software very valuable for a mac user to have and use for backing up a Mac or number of Macs on a network.

Time Machine does offer a backup solution, either to a time capsule or a drive directly connected and cannot do more than 1 backup to more than one drive. If a user decides to do multiple types of backups, Time Machine cannot handle that. Data Backup 3 can and will backup to as many drives as can be connected, to do multiple backups with a wide range of scheduling choices.

Make a Clone Backup Before Replacing Your Mac Hard Drive

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Today I helped a customer who wanted to use Data Backup 3 to clone their Mac hard drive. He was replacing his Mac hard drive with a new SSD and he wanted a clone backup of his current hard drive so he keep his applications, preferences, and settings the same when he changes drives. I guided him in how to set up his clone backup to an external hard drive in Data Backup 3. When that completed he checked to make sure that he could startup his computer using the external drive and this was successful. He was able to startup using the clone on his external drive and his computer was exactly the way he had it on his current internal drive with his preferences, settings, and applications. Now after he removes his Mac hard drive and replaces it with his new SSD he will be able to clone his external drive to the SSD and he will be set.

How To Restore Files From A Data Backup 3 Backup

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I spoke with a customer regarding a restore of his data from a backup that he made using Data Backup 3 for Mac. He had used Data Backup 3 to create a Simple Copy Backup previously of the Home Folder on his Mac hard drive. He had mistakenly deleted a user account and wanted to use the backup to restore the data.

Data Backup 3 will allow a user to copy and paste files through finder or you can use Data Backup 3 restore function to locate the backup and then restore your data. The other way is if you have a Clone Backup and you wanted to restore everything you can also do a Data Restore when installing Mac OS X. I walked him through restoring his files within Data Backup 3 and he was pleased with the ease of this function. He was very glad that he had used Data Backup 3 to backup his files.

How To Restore a Clone Backup

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I want to tell you about a warning that I received from DrivePulse indicating I had errors on my drive. I had to reinstall Mac OS X to resolve this issue after I initialized my startup volume. I did not want to install all my applications and restore my data. I decided to use the clone backup that I made using Data Backup 3, so I restored my clone backup onto my internal drive. This allowed me to go back to what my system looked like exactly before Macintosh HD had errors. This is another example of Drive Genius 3 and Data Backup 3 saving the day. This whole process was done inside the hour and I was back up and running on my newly formatted drive.

How-to Edit a Backup Set in Data Backup 3

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Today I spoke with a customer who was reporting that Data Backup 3 would not complete a clone backup set that was running for a long time but now recently was not finishing. The backups had been running fine for many months, but recently it would get stuck on his iPhoto library. After getting some more information, I found out the backup set was programmed with missing items “Leave” option, which basically means anything deleted off the source drive remains on the destination drive. This lets you delete items from your computer with more confidence, since you will still have the files kept on your backup drive (in case you accidentally delete something).

With this set up as so, his destination drive was running out of space (since the drive was at almost capacity and therefore could not finish the backup). I worked with him to modify the current backup set to delete the files from destination drive that were deleted off the source. I showed how to save these settings by selecting file and save as. He was happy for the advice and help. I also showed him how to startup his Mac with his clone drive and he thought this was a great feature.

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