Two Important Things You Will Need Before Your Recovery
Our Optional Storage Drives take care of both needs:
For Mac users, the storage device we offer will also boot your computer if it won’t start on its own.
For all users, an external storage device of some sort is necessary to recover your data to.
We offer a free download that can scan your drive so you can preview your lost files before you make a purchase?By submitting this form you agree to receive future emails from Prosoft.
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Data Rescue is a Mac Data Recovery Software that can recover your photos, videos and documents if they’ve been deleted, damaged or reformatted.
Data Rescue has earned over 150 industry awards for best-in-class Mac recovery software since it’s debut in 2002.
When performing a data recovery, you will need a hard drive to transfer the recovered data to. You can include an external hard drive to store the recovered data to by selecting either:
These drives act as a storage device, as well as being a bootable recovery drive if you need to recover from the internal hard drive of your computer. Our recovery drives will perform the entire recovery with just a single click.
Your main hard drive (sometimes referred to as the Main HD or Boot Drive) is where all of your computer files are stored. When there is a problem with this hard drive it can be very difficult, frustrating and time-consuming trying to recover your files when there is an issue with your hard drive turning/booting up. BootWell is an all-new feature that makes recovery of your main hard drive painless, fast and easy.
Data Rescue is capable of finding many types of files when performing a Deleted Files Scan or a Deep Scan. Some supported file types are:
In addition to files detected by their content when the file system is corrupted or non-functioning, Data Rescue supports recovering files from the following file systems:
If a file system is unsupported, Data Rescue can still recover files through the deep scan by scanning for known file patterns.
The Quick Scan is the fastest method that detects existing directory structures even if your hard drive does not mount. This scan will detect files with their original folder hierarchies and file names. It is recommended to try this scan method first if your volume is detected on the hard drive.
A Quick Scan can only be used on a volume. If you have selected the hard drive to be scanned, the Quick Scan will attempt to search for the first available volume on the hard drive, then rebuild the directory structure for that volume.
The Quick Scan typically takes a few minutes to complete, but may take up to a few hours to retrieve the results in more severe cases. Bad blocks on the hard drive may slow down the scan process, but will immediately speed up once it has overcome those bad blocks.
Due to Quick Scan’s overall speed, it should be tried first in most cases. Quick Scan should also be chosen if:
Deleted Files Scan utilizes the unused free of a volume for any files based on file patterns. By scanning only the free space it allows the Deleted Files Scan to specifically detect any files that were deleted.
Once files are deleted through the Operating System, there is no more reference to their original directory structure, filename, or date created/modified. Data Rescue® 4 will not be able to detect the original information of that file in the directory structure. Instead, Data Rescue® 4 will rebuild any files that it detects based on its file patterns. The results of the Deleted Files Scan will be provided with generic filenames and organized by category in the Reconstructed Files folder.
Deleted Files Scan can utilize FileIQ for finding additional files.
The Deleted Files Scan usually takes up to three minutes per gigabyte of free space available on the volume. This makes the Deleted Files Scan faster than a Deep Scan since it is not scanning any known used space on the volume.
Deleted Files Scan should be used when your drive is working properly but files were deleted by the operating system, another program, or by you via the Trash.
The Deep Scan is a comprehensive data recovery scan method that provides the most results possible.
The Deep Scan is a two part scan method:
As the first part of the scan, Deep Scan will detect any existing directory structures like the Quick Scan, but can detect multiple directory structures while scanning the hard drive with more than one volume. This will provide you with results from each found volume, with their original directory structures and file names.
The second part of the Deep Scan searches the entire hard drive for any files based on file patterns. Data Rescue® 4 detects over 150 major file types based on the files’ raw data (Deep Scan can utilize FileIQ for finding additional files).
These found files will not have their original directory structure or filenames since Data Rescue® 4 is rebuilding the files based on their file design. Instead, these results will be provided with generic filenames and organized by category in the Reconstructed Files folder.
The Deep Scan usually takes up to three minutes per gigabyte. With large capacity hard drives, it may require several hours to complete a scan. Physical issues such as bad blocks on the hard drive may slow down the scan process even longer, but the scan will immediately speed up once it has overcome the bad blocks. Allow adequate time for the scan to finish.
Deep Scan can be used when no volumes or partitions are detected on the drive, when a hard drive is formatted, or when a Quick Scan did not provide expected results. Its comprehensive scanning can return files that the other scan methods cannot.
The purpose of the Data Rescue's cloning function is to copy a hard drive or volume to another hard drive or volume, so that the copy may be scanned, reducing the wear-and-tear on the original hard drive. This will free the hard drive from use while preserving the data that was on it for later scanning. Cloning is normally not required in order to scan and recover files with Data Rescue. The goal is to transfer all the data from the source to the destination, making a perfect one-to-one copy where it is possible. In some cases, due to disk errors on the source, copying can be hindered to the point where getting a perfect 100% is not possible because of the huge slowdown in read rate caused by errors; then the goal becomes transferring as much of the source data to the destination as possible within a certain time period.
To use the Clone feature, a spare hard drive is needed with the same or larger capacity than the original hard drive. The Clone feature makes a single pass copy of your hard drive onto another hard drive or into a disk image. Please note the cloned hard drive will be in the same logical state as the original hard drive. This means if the original hard drive is failing to mount or boot, the cloned hard drive will have the same failure to mount or boot. The purpose of the clone is to help overcome any slow reads or possible hardware failures that exist on the original hard drive.
Clone should be used when your drive is presenting hardware problems, such as clicking noises or slow reads and writes. Scanning a drive that may be going bad can potentially decrease its life faster than normal.
Data Rescue has extensive support for RAID drives. If your RAID appears in the source list, you can scan and clone it as a normal drive. However, if the RAID has become misconfigured, or each individual member appears as its own drive, Data Rescue has the ability to create a virtual RAID to simulate the hardware RAID. The following configurations are supported:
Once the virtual RAID is constructed within Data Rescue, it is treated like a regular drive and can be scanned or cloned. Please note that due to the large volume of RAID drives a RAID recovery can take significantly more time than recovering from a single drive.
FileIQ is a powerful feature which enables Data Rescue to learn new Mac file types. Simply drag sample files to the Data Rescue drop-in bin and Data Rescue will learn these new Mac file types.
The FileIQ feature would be used if:
If Data Rescue 4 does not recognize the file type you are trying to recover, FileIQ will help Data Rescue 4 to learn new file types. Data Rescue 4 will analyze any good working file samples and detect any file patterns to help find missing files of that file type.
BootWell allows you to create a special secondary startup drive that can be used to recover files from your main startup hard drive. While being booted into BootWell it allows you to unmount your internal hard drive and get into a booted environment so you can recover files from your main startup hard drive and avoid the added steps of creating your own bootable copy of Data Rescue.
Data Rescue Version: 4.3.1
If you are running Mac OS X 10.4.11-10.7.5, you need Data Rescue 3
Note: Non-Professional/Enterprise Licensees are limited to scanning a maximum of 5 drives.
To ensure that your data is recoverable, we highly recommend running the demo version of the software first. In data recovery there is no way to tell what is still present on the drive until a scan has been run.
Within the demo of Data Rescue you will be able to see if the software is able to detect your drive, run a full scan on the drive, view the scan results and even open and preview every file to make sure you have a successful recovery before you need to purchase anything.
The demo version of the software runs the same scan engine and will show you exactly what the purchased version will find. If the demo is not able to find your files the purchased version will have no different results. We recommend contacting our technical support team if you run into any issues with the software.
The Professional License is an annual license where pricing is based on the number of IT technicians using the product. Each IT technician must have his/her own registered copy. The product may be used on both company-owned and client computers. This is the usual choice for service based companies and freelance IT professionals. IT licenses may be used wherever the IT technician usually performs the company's work (inside the office or out in the field).
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The Enterprise license is an annual license where pricing is based on expected normal use patterns. Any employee in the company may use the product for company internal purposes only, on any company computer. This license is usually chosen by companies that are not IT service providers and whose employees are generally responsible for servicing their own computers (without the help of dedicated IT personnel). Enterprise licenses may be used worldwide in the company.
Prosoft and The Data Rescue Center are here to be part of your team and help you with all your recovery needs, so you can provide the best service possible to your customers.
Prosoft’s Professional IT and Enterprise Licenses include: