Today I spoke with a customer who had an external drive (formatted for Mac, which is HFS+) that would not mount to their desktop. They were not able to access the files on their drive since it would not “show up” or “mount”. He was not able to retrieve his pictures, documents, music, videos, or anything else from this external drive. I guided him to downloading the free trial of Data Rescue 3 Mac Recovery Software and helped him get started.
He tried a Quick Scan first but that was unable to find any files, which indicates possible file system corruption. I then guided him to running a Deep Scan using Data Rescue 3 and after that scan completed, he was able to recover all of the files from his non-mounting external hard drive. In the beginning he was not sure what to expect, but he was very happy with the results of Data Rescue 3 Mac Recovery Software.