Today I spoke with a customer who had mistakenly erased digital pictures and files from an external hard drive and lost all his family pictures and taxes for the last 12 years. He was working with an Apple representative when this accident happened. The Apple representative told him about Data Rescue 3 so he purchased a copy. He was not sure what to do next and did not want to make any more mistakes as this data was important to him so he decided to call Prosoft Technical Support for assistance.
I worked with him running a deleted files scan in Data Rescue 3. After the scan finished, we worked on sorting through the scan and marking which files he wanted to recover. After the recovery was over, he started to preview these files and was really happy and surprised that he had found all his pictures and the tax returns.