Today I received a call from a customer that had a problem with a drive in her MacBook.   She was not able to start her computer from the internal hard drive anymore.  A friend had recommended that she try Data Rescue 3 for Mac so she gave us a call to see if we could help.  If you are unsure of the first steps to take for Mac hard drive recovery we recommend you contact our free technical support team for free assistance.  We receive a lot of calls from people that tried other repair utilities first and ended up further jeopardizing their data.  Your first priority is getting your data off the problematic drive and onto another hard drive before you attempt to repair it.

Using Data Rescue 3 for Mac Hard Drive Recovery

She had already downloaded and purchased a full license of Data Rescue 3 from our website.  We also offer a free trial, so you can preview everything that is recoverable before purchasing.  Since her main boot drive was not booting she needed another option to start up her MacBook.  I guided her in connecting her MacBook to a secondary Mac computer using a FireWire cable, and then start her non-booting MacBook in Target Disk Mode.

Next Steps Starting the Scan

The hard drive from her MacBook showed up on her second Mac as a FireWire drive.  I then instructed her in starting a Quick Scan using Data Rescue 3 which took a few minutes to finish.  After the Quick Scan finished she was able to see her files, so she was able recover them to another drive and was ecstatic.  She didn’t have a back up and the drive contained everything from her music, pictures to work files.  She said she learned a great lesson and will be sure to have a recent back up.

The Quick Scan is the first scan you should try if your drive is not mounting properly, if it is not able to find any files then you should try a Deep Scan.