Today I spoke with  a customer who was running a scan using Data Rescue 3 on her MacBook Pro looking for important bank documents she had deleted by mistake. She had called yesterday after she had just deleted the documents and heard about Prosoft Engineering's Data Rescue 3 Mac Recovery Software. She was a little panicked as she had just deleted these files. I worked with her running a Deleted Files Scan on the internal boot drive of the MacBook Pro with Data Rescue 3 in demo mode. I also sent an email with steps to follow after the scan finished to find these files.
I checked back with her this morning and she told me that she could not find her files. I then worked with her guiding her to the right folder and she was able to view the bank documents that she had previously deleted. She then purchased Data Rescue 3 and activated it to recover her documents and she was happy that she had found these files.  Another happy customer!