Today I assisted a customer that needed drive recovery help after reinstalling Mac OS X on her MacBook. She wasn’t aware that the process of reinstalling the OS on her MacBook would completely erase all the files on her hard drive. She was very upset to see that her pictures and documents were gone. She found our Data Rescue 3 data recovery software after searching the internet for drive recovery software.
Steps to recover after reinstall
I calmed and reassured her, that I would do everything possible to help guide her through the steps to using Data Rescue 3 to recover her data. First, I had her download and run Data Rescue 3’s free demo from an external hard drive, then she started a Deep Scan on her internal drive. When the scan finished she was able to go through the Reconstructed Files folder of the scan results to see what was found. After she was relieved to see her files that were still recoverable. She then purchased Data Rescue 3 and recovered the files to an external drive. She sifted through the scan results and was able to find almost all of the files that she had lost from the process of reinstalling Mac OS X.
Recovery after reinstall of OS.
Guide for downloading and launching Data Rescue 3 on an external drive.