Prevention is better than cure as the common saying goes. However, if you’re reading this blog you may have already either incurred a data loss and are researching what to do next. Our support team fields hundreds of calls on a weekly basis on data recovery questions. We notice there are quite a few misconceptions and I would like to offer some do’s and don’t to get the most out of our data recovery software. Let’s start with the don’ts because they can be critical to the success you’re going to have with our recovery software.

Data Recovery Don’ts:

Do not format the drive (outdated and does not help and can make it worse) Do not put your hard drive in the freezer. (this is simply not a good idea for several reasons, as it can cause irreparable damage) Do not download anything to the corrupted hard drive you are trying to recover. Do not reinstall an operating system on a drive that fails to boot. Do not wait several days or months to try recover your data after continual use. Do not install data recovery software to the drive you are trying to recover. Do not try to repair the volume / partition with disk utility or chkdsk. Do not try to run Data Rescue on a clicking drive or if it’s making any other noises. Do not tap the drive to see if it will help. Do not swap electronic components like the logic board from another drive.

Data Recovery Do’s

When dealing with a failing drive or data loss remain calm and stop using your computer and use a different one to research help. When looking for a data recovery application, start with a company that has phone support and a good customer service rating. Be prepared to utilize another computer and additional drives for recovery purposes. Take your time and map out your next move before rushing into quick a suggestion from someone. Many drives can be recovered if the right streps are taken at first. If the drive is making a clicking sound, contact The DataRescue Center. Call the Prosoft Engineering Support team for the best advice on how to handle your data loss scenario (925) 426-6306.

Computer Hard Drive Data Loss can occur in a number of ways, stemming from system errors, viruses, intentional or accidental deletion or even external factors like floods or fire. How you approach your scenario in the first 24 hours may dictate your success rate.