She purchased Data Rescue 3, and with Apple’s help, started to scan her iMac, hoping to get back her baby’s first year pictures she had thought she had lost forever. However, after 4 attempted scans, she called us because she was not seeing the files she was wanting to recover.
I found out that she was scanning the wrong drive and so I helped her run a Deep Scan on the iMac’s internal boot drive (aka Startup Disk, Main HD, etc) where these digital pictures existed. I worked with her on recovering and sorting through the jpegs and other images. After importing them back to her iMac, she was ecstatic and was happy to see all the pictures coming back to her, restoring faith back to her iMac..