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Clicking Drive

If your drive is clicking or making any other strange noises this is likely due to some physical problems with the drive. It is strongly recommended that you immediately power down the drive and stop using it. You will likely cause more data loss by using a drive that is clicking or suffering from a hardware issue so the best option is to stop using it and send it to our full-service cleanroom recovery solution: www.TheDataRescueCenter.com

Deleted files

If you've deleted files on your main drive, those files are marked as free space by the system and can be written over as needed. It's important to stop using your computer as soon as possible in this situation. Do not download any software to the drive where the deleted files were (as that download may overwrite those very files you're trying to recover). There are a few options for you in this situation:


  1. Boot your computer from our Data Rescue Boot DVD
    1. If you have one, simply follow the instructions on the DVD — Then run a deleted file scan on your drive — You will need a second drive to recover the deleted files to.
    2. If you do not have a Data Rescue Boot DVD, you may purchase one online. It is important that you download the boot DVD image to a different computer, burn it using that other computer and then take the disc to the computer you're trying to recover deleted files from. Your email receipt for the Boot DVD image download will include instructions on how to burn this boot DVD and use it to boot your Mac.
    3. You may also purchase Data Rescue in a retail store (Apple store, MicroCenter,etc) or online store (Other World Computing, Amazon, etc). The retail packaged box will include the bootable DVD inside the box.

  2. Boot your computer via FireWire Target Disc Mode (using another Macintosh)

Target Disk Mode

  1. Turn off the machine with the corrupted hard drive (machine).
  2. Connect both machines using a firewire cable.
  3. Boot the secondary Mac as you do normally.
  4. Boot the machine with the corrupted hard drive (machine), while holding the "T" key. Hold the "T" key until you see a FireWire icon floating across the screen.
  5. On your secondary Mac, download and open the Data Rescue 3 demo.
  6. In Data Rescue 3, select the Target FireWire connected Hard Drive as the drive to scan.

If you do not have access to another Mac, you may contact our sales department to order a bootable DVD to be shipped to you for $7.50 shipping and handling so you may demo the software prior to purchase. You may call our sales line at 1-877-477-6763.


  1. Boot your computer via secondary bootable drive

If you have a bootable secondary HD that has a Mac operating system on it, you may use it to run Data Rescue 3 & scan your drive. Here's how:


  1. From a powered off state hold down the "option" key while powering your Mac up.
  2. Once the option's menu appears select your bootable HD and click the arrow to continue.
  3. Install Data Rescue 3 to the HD and launch it.
  4. Now you can scan you HD safely while booting from another drive.

If the deleted files you are trying to recover are NOT on your main drive, then you can simply download the demo for Data Rescue 3 to that main drive, install the application and run it, scanning the other drive where the deleted files occurred.

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What's New in Data Rescue 3

  • Data Rescue 3 sports a brand new Graphical User Interface, with animated visual effects.
  • Over 100 new Reconstructed file types have been added for Deleted and Deep scans.
    Click HERE to see a complete list
  • A powerful new feature called FileIQ allows Data Rescue 3 to learn about new file types from user-supplied samples. This greatly extends the number of potential Reconstructed file types supported.
  • A new File Previewer feature, which can preview many file types prior to recovery.
  • The ability to suspend and resume scans, and to manage the results from multiple scans.
  • Improved support for scanning Apple software RAID drives
  • Improved support for scanning large > 1TB drives
  • Improved support for recovering large sparse disk image files
  • Improved support for recovering pkzip files
  • Improved recovery of hard linked files
  • Added ability to unmount or eject a volume (useful when booted from DVD-ROM)
  • Automatic check for updated Data Rescue 3 version
  • Improved features to assist if a call to Prosoft technical support becomes necessary.
  • New Home Folder feature when booted from DVD; avoids the need to re-enter activation key each time it's booted.
  • Numerous bug fixes
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    Features

    64-bit

    Runs as a 64-bit application on Mac OS 10.6 or later with a compatible 64-bit processor.> More

    Clone

    Makes an exact copy of your Mac hard drive. The clone can then be scanned which helps improve recoverability. This function is used in the most severe cases where hardware problems may be present.> More

    Quick Scan

    Utilizes existing directory info even if your Mac hard drive does not mount. This type of scan usually takes just a few minutes but can take longer in more severe cases. Quick Scan should be tried first in most cases.> More

    Analyze

    Verifies your Mac hard drive's ability to accurately read data. This function does not attempt to recover any data, but can be used to troubleshoot the most severe cases.> More

    Deep Scan

    Utilizes the most advanced techniques to find every recoverable file on your Mac hard drive. This type of scan typically takes three minutes per gigabyte but can take longer in more severe data loss cases.> More

    FileIQ

    Is a powerful feature which enables Data Rescue 3 to learn new Mac file types. Simply drag sample files to the Data Rescue 3 drop-in bin and Data Rescue 3 will learn these new Mac file types. > More

    Deleted Mac Files Scan

    Will search your Mac hard drive for recently deleted files. Use this scan when your Mac hard drive is working properly but you accidentally deleted one or more Mac files.> More
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    64-bit

    Everyone in the computing industry is moving from 32-bit to 64-bit. Apple currently has all their built in apps including the Finder, Mail, Safari, iCal, and iChat built in 64-bit. 64-bit technology is faster, more responsive and even more secure than 32-bit applications. Now that Data Rescue 3 is 64-bit it will run faster and be able to take full advantage of all the memory in your Mac, resulting in faster scanning and Mac hard drive recovering.

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    Quick Scan

    The Quick Scan is the fastest method that detects existing directory structures even if your Mac hard drive does not mount. This scan will detect files with their original folder hierarchies and file names. It is recommended to try this scan method first if your volume is detected on the Mac hard drive.

    A Quick Scan can only be used on a volume. If you have selected the Mac hard drive to be scanned, the Quick Scan will attempt to search for the first available volume on the Mac hard drive, then rebuild the directory structure for that volume.

    The Quick Scan typically takes a few minutes to complete, but may take up to a few hours to retrieve the results in more severe cases. Bad blocks on the hard drive may slow down the scan process, but will immediately speed up once it has overcome those bad blocks.

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    Deep Scan

    The Deep Scan is a comprehensive data recovery scan method that provides the most results possible. The Deep Scan is a two part scan method: 1) detects existing directory structures on the Mac hard drive, 2) scan the whole Mac hard drive for any file patterns to rebuild the raw data of any recognized files.

    As the first part of the scan, Deep Scan will detect any existing directory structures like the Quick Scan, but can detect multiple directory structures while scanning the Mac hard drive with more than one volume. This will provide you with results from each found volume, with their original directory structures and file names.

    The second part of the Deep Scan searches the entire Mac hard drive for any files based on file patterns. Data Rescue 3 detects over 150 major Mac file types based on the files' raw data. These found files will not have their original directory structure or filenames since Data Rescue 3 is rebuilding the files based on their file design. Instead, these results will be provided with generic filenames and organized by category in the Reconstructed Files folder.

    The Deep Scan usually takes up to three minutes per gigabyte. With large capacity hard drives, it may require several hours to complete a scan. Physical issues such as bad blocks on the hard drive may slow down the scan process even longer, but the scan will immediately speed up once it has overcome the bad blocks. Allow adequate time for the scan to finish.

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    The Deleted Mac Files Scan

    Is a specific scan method that searches only the free space of a volume for any Mac files based on file patterns. Scanning only the free space allows the Deleted Files Scan to specifically detect any Mac files that were deleted.

    Once files are deleted through the Mac Operating System, there is no more reference to their original directory structure, filename, or date created/modified. Data Rescue 3 will not be able to detect the original information of that file in the directory structure. Instead, Data Rescue 3 will rebuild any Mac files that it detects based on its file patterns. The results of the Deleted Files Scan will be provided with generic filenames and organized by category in the Reconstructed Files folder.

    The Deleted Mac Files Scan usually takes up to three minutes per gigabyte of free space available on the volume. This makes the Deleted Mac Files Scan faster than a Deep Scan since it is not scanning any known used space on the volume.

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    Clone

    The purpose of the Data Rescue cloning function is to copy a Mac hard drive or volume to another Mac hard drive or volume, so that the copy may be scanned, reducing the wear-and-tear on the original Mac hard drive. This will free the Mac hard drive from use while preserving the data that was on it for later scanning. Cloning is normally not required in order to scan and recover files with Data Rescue. The goal is to transfer all the data from the source to the destination, making a perfect one-to-one copy where it is possible. In some cases, due to disk errors on the source, copying can be hindered to the point where getting a perfect 100% is not possible because of the huge slowdown in read rate caused by errors; then the goal becomes transferring as much of the source data to the destination as possible within a certain time period.

    To use the Clone feature, a spare Mac hard drive is needed with the same or larger capacity than the original Mac hard drive. The Clone feature makes a single pass copy of your Mac hard drive onto another Mac hard drive or into a disk image. Please note the cloned Mac hard drive will be in the same logical state as the original Mac hard drive. This means if the original Mac hard drive is failing to mount or boot, the cloned Mac hard drive will have the same failure to mount or boot. The purpose of the clone is to help overcome any slow reads or possible hardware failures that exist on the original Mac hard drive.

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    Analyze

    The Analyze function verifies your Mac hard drive's ability to accurately read data. Analyze can provide a quick check of a Mac hard drive or volume's ability to read data by sampling its read speeds throughout the media.

    Results for the Analyze feature will be displayed as a graph which represents the address for the block versus the time taken to read the block. The red line on the graph represents the threshold in which data can be read from the hard drive. A good Mac hard drive/volume will display readings under the red line as shown by the screenshot in Figure 16.

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    FileIQ

    The FileIQ feature would be used if:

    • A file type you are searching for is not found
    • You have a special file type that is not supported by Data Rescue 3
    • You want to check if a file type is supported

    If Data Rescue 3 does not recognize the file type you are trying to recover, FileIQ will help Data Rescue 3 to learn new file types. Data Rescue 3 will analyze any good working file samples and detect any file patterns to help find missing files of that file type.