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Clicking Drive

If your drive is clicking or making any other strange noises this is likely due to some physical problems with the drive. It is strongly recommended that you immediately power down the drive and stop using it. You will likely cause more data loss by using a drive that is clicking or suffering from a hardware issue so the best option is to stop using it and send it to our full-service cleanroom recovery solution: www.TheDataRescueCenter.com

Deleted files

If you've deleted files on your main drive, those files are marked as free space by the system and can be written over as needed. It's important to stop using your computer as soon as possible in this situation. Do not download any software to the drive where the deleted files were (as that download may overwrite those very files you're trying to recover). There are a few options for you in this situation:


  1. Boot your computer from our Data Rescue Boot DVD
    1. If you have one, simply follow the instructions on the DVD — Then run a deleted file scan on your drive — You will need a second drive to recover the deleted files to.
    2. If you do not have a Data Rescue Boot DVD, you may purchase one online. It is important that you download the boot DVD image to a different computer, burn it using that other computer and then take the disc to the computer you're trying to recover deleted files from. Your email receipt for the Boot DVD image download will include instructions on how to burn this boot DVD and use it to boot your Mac.
    3. You may also purchase Data Rescue in a retail store (Apple store, MicroCenter,etc) or online store (Other World Computing, Amazon, etc). The retail packaged box will include the bootable DVD inside the box.

  2. Boot your computer via FireWire Target Disc Mode (using another Macintosh)

Target Disk Mode

  1. Turn off the machine with the corrupted hard drive (machine).
  2. Connect both machines using a firewire cable.
  3. Boot the secondary Mac as you do normally.
  4. Boot the machine with the corrupted hard drive (machine), while holding the "T" key. Hold the "T" key until you see a FireWire icon floating across the screen.
  5. On your secondary Mac, download and open the Data Rescue 3 demo.
  6. In Data Rescue 3, select the Target FireWire connected Hard Drive as the drive to scan.

If you do not have access to another Mac, you may contact our sales department to order a bootable DVD to be shipped to you for $7.50 shipping and handling so you may demo the software prior to purchase. You may call our sales line at 1-877-477-6763.


  1. Boot your computer via secondary bootable drive

If you have a bootable secondary HD that has a Mac operating system on it, you may use it to run Data Rescue 3 & scan your drive. Here's how:


  1. From a powered off state hold down the "option" key while powering your Mac up.
  2. Once the option's menu appears select your bootable HD and click the arrow to continue.
  3. Install Data Rescue 3 to the HD and launch it.
  4. Now you can scan you HD safely while booting from another drive.

If the deleted files you are trying to recover are NOT on your main drive, then you can simply download the demo for Data Rescue 3 to that main drive, install the application and run it, scanning the other drive where the deleted files occurred.

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What's New in Data Rescue 3

  • Data Rescue 3 sports a brand new Graphical User Interface, with animated visual effects.
  • Over 100 new Reconstructed file types have been added for Deleted and Deep scans.
    Click HERE to see a complete list
  • A powerful new feature called FileIQ allows Data Rescue 3 to learn about new file types from user-supplied samples. This greatly extends the number of potential Reconstructed file types supported.
  • A new File Previewer feature, which can preview many file types prior to recovery.
  • The ability to suspend and resume scans, and to manage the results from multiple scans.
  • Improved support for scanning Apple software RAID drives
  • Improved support for scanning large > 1TB drives
  • Improved support for recovering large sparse disk image files
  • Improved support for recovering pkzip files
  • Improved recovery of hard linked files
  • Added ability to unmount or eject a volume (useful when booted from DVD-ROM)
  • Automatic check for updated Data Rescue 3 version
  • Improved features to assist if a call to Prosoft technical support becomes necessary.
  • New Home Folder feature when booted from DVD; avoids the need to re-enter activation key each time it's booted.
  • Numerous bug fixes

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    FAQs

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    • How do I format an external hard drive on Mac OSX to use as a workspace within Data Rescue 3?


      Please read all the instructions through first before attempting.

      Critical: The instructions below are designed to help you reformat and repartition your external hard drive. If you have data on the drive, you must back it up to another location before proceeding. This process is Data Destructive and cannot be undone. Once the process begins, ALL THE DATA ON THE DRIVE WILL BE LOST!

      1. Double left-click on your Internal Mac drive and choose Applications -> Utilities and double-click on Disk Utility.

      2. In the far left pane, choose the drive that you want to partition and format. Typically there are two listings for each drive unless you have more than one partition on a particular drive. Choose the drive listing that is farthest to the left for the drive that you want to format. It is usually directly above the name of the drive.

      3. Click the Partition tab to the right, it is between Erase and RAID.

      4. Click on the Current dropdown menu and click on 1 partition. This will make the Options button selectable. Now click the Options button and choose Apple Partition Map if you have a Power PC or GUID if you have an Intel mac. Then click on OK. Make sure that the format dropdown is set to " Mac OS Extended (journaled) ".

      5. A box will come up letting you know that formatting and partitioning the drive will erase all of the information that is on the drive. If you don't need any of the information on the drive, then click on Partition.

      6. The drive is now formatting and you will see a status bar at the bottom that says Creating Partition Map. When it is done, this bar will go away and the drive should now show up on your desktop.

      7. Your drive can now be used as a workspace / destination option for recovery.

      If your Mac does not boot to Mac OS X and can't access Disk Utility, you can use an Apple Mac OS X Install DVD. Please follow the steps below:

      A: Boot your Mac from the install DVD by holding the c key & restarting your Mac.

      B: Select your preferred language.

      C: Once there, go to the top file menu & select Utilities -> then Disk Utility.

      D: Go to step 2 above and follow steps 2-6.

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