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Clicking Drive

If your drive is clicking or making any other strange noises this is likely due to some physical problems with the drive. It is strongly recommended that you immediately power down the drive and stop using it. You will likely cause more data loss by using a drive that is clicking or suffering from a hardware issue so the best option is to stop using it and send it to our full-service cleanroom recovery solution: www.TheDataRescueCenter.com

Deleted files

If you've deleted files on your main drive, those files are marked as free space by the system and can be written over as needed. It's important to stop using your computer as soon as possible in this situation. Do not download any software to the drive where the deleted files were (as that download may overwrite those very files you're trying to recover). There are a few options for you in this situation:


  1. Boot your computer from our Data Rescue Boot DVD
    1. If you have one, simply follow the instructions on the DVD — Then run a deleted file scan on your drive — You will need a second drive to recover the deleted files to.
    2. If you do not have a Data Rescue Boot DVD, you may purchase one online. It is important that you download the boot DVD image to a different computer, burn it using that other computer and then take the disc to the computer you're trying to recover deleted files from. Your email receipt for the Boot DVD image download will include instructions on how to burn this boot DVD and use it to boot your Mac.
    3. You may also purchase Data Rescue in a retail store (Apple store, MicroCenter,etc) or online store (Other World Computing, Amazon, etc). The retail packaged box will include the bootable DVD inside the box.

  2. Boot your computer via FireWire Target Disc Mode (using another Macintosh)

Target Disk Mode

  1. Turn off the machine with the corrupted hard drive (machine).
  2. Connect both machines using a firewire cable.
  3. Boot the secondary Mac as you do normally.
  4. Boot the machine with the corrupted hard drive (machine), while holding the "T" key. Hold the "T" key until you see a FireWire icon floating across the screen.
  5. On your secondary Mac, download and open the Data Rescue 3 demo.
  6. In Data Rescue 3, select the Target FireWire connected Hard Drive as the drive to scan.

If you do not have access to another Mac, you may contact our sales department to order a bootable DVD to be shipped to you for $7.50 shipping and handling so you may demo the software prior to purchase. You may call our sales line at 1-877-477-6763.


  1. Boot your computer via secondary bootable drive

If you have a bootable secondary HD that has a Mac operating system on it, you may use it to run Data Rescue 3 & scan your drive. Here's how:


  1. From a powered off state hold down the "option" key while powering your Mac up.
  2. Once the option's menu appears select your bootable HD and click the arrow to continue.
  3. Install Data Rescue 3 to the HD and launch it.
  4. Now you can scan you HD safely while booting from another drive.

If the deleted files you are trying to recover are NOT on your main drive, then you can simply download the demo for Data Rescue 3 to that main drive, install the application and run it, scanning the other drive where the deleted files occurred.

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What's New in Data Rescue 3

  • Data Rescue 3 sports a brand new Graphical User Interface, with animated visual effects.
  • Over 100 new Reconstructed file types have been added for Deleted and Deep scans.
    Click HERE to see a complete list
  • A powerful new feature called FileIQ allows Data Rescue 3 to learn about new file types from user-supplied samples. This greatly extends the number of potential Reconstructed file types supported.
  • A new File Previewer feature, which can preview many file types prior to recovery.
  • The ability to suspend and resume scans, and to manage the results from multiple scans.
  • Improved support for scanning Apple software RAID drives
  • Improved support for scanning large > 1TB drives
  • Improved support for recovering large sparse disk image files
  • Improved support for recovering pkzip files
  • Improved recovery of hard linked files
  • Added ability to unmount or eject a volume (useful when booted from DVD-ROM)
  • Automatic check for updated Data Rescue 3 version
  • Improved features to assist if a call to Prosoft technical support becomes necessary.
  • New Home Folder feature when booted from DVD; avoids the need to re-enter activation key each time it's booted.
  • Numerous bug fixes

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    Booting from a secondary Startup Disk: Leopard / Snow Leopard

    10179_TDRC_Laptop+HDD_ICON

    This is the preferred method as it is the fastest way to run Drive Genius 3. Simply install Data Rescue 3 on this secondary Startup Disk and after booting from it, you can launch Data Rescue 3. This method allows you to launch Data Rescue 3 quickly and run efficiently.

    If you do not already have a secondary Startup Disk created, you can use your Mac OS X install DVD that came with your Mac when it was purchased to make one. Follow the steps below to create a secondary Startup Disk:

    1. Insert your Mac OS X install DVD & restart your system holding down the "C" key.
    2. When you see the Mac OS X language screen select your language & click the forward arrow to continue.
    3. Now you are at the Install Mac OS X screen.
    4. Select the disk you want to install Mac OS X; your options will appear in the window below. Approximate disk space needed for different OS X versions: 10.5 Leopard = 16GB10.6 Snow Leopard = 16GB

      5. CAUTION: Choose your installation destination carefully. Take your time & identify the proper hard drive. Do NOT select the drive you want to work on.

    5. Once the installation is complete, restart your Mac and hold down the "Option/Alt" key.
    6. When the option menu comes up, you will see your newly created Mac OS X hard drive, which you can now choose as your new startup disk.
    7. Once you boot from the new hard drive, you can install Data Rescue 3 and utilize all the features on your internal boot volume.

      8. Please select another boot option for further information:

      1. Booted From A 2nd Mac aka FireWire Target Disk Mode
      2. Booted From A Secondary Hard Drive / Keychain Drive
      3. Booted From The Data Rescue 3 Boot DVD (for older Macs ONLY)